Continuous ImprovementProject Management Office

5 Questions to Include in an End-User Survey

Once a project is wrapping up, it is time to gather feedback from end-users about how things went. Surveys are a straightforward and convenient tool to gather that feedback. Are you asking the most useful and comprehensive questions in your surveys though? A post at Duration-Driven recommends you include these five questions in your surveys:

  1. Did the project address all of your concerns?
  2. Were project communications timely and informative?
  3. Was support available when you needed it?
  4. Was the project team approachable and available?
  5. Was the project’s outcome what you expected?

For a bit of brief commentary on the value of these questions, you can view the full post here: http://duration-driven.com/5-questions-to-include-on-an-end-user-survey/

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